Keatlegile
Lonkokile

Keatlegile Lonkokile
Information Technology Management Student | CRM Administration | Data Management & Customer Success

Professional Background

Information Technology Management practitioner with practical experience in CRM administration, customer success, data management, and business operations. Skilled in data verification, database maintenance, Excel, customer relationship management, and business support. Passionate about leveraging technology and data to improve business processes, enhance customer experiences, and drive operational efficiency.

Experience

JT Call Centre Solutions — Call Centre Agent
JohannesburgMay 2025 – Dec 2025
  • Managed inbound and outbound customer communications.
  • Maintained accurate customer records and database information.
  • Resolved customer queries and achieved KPI targets.
  • Captured and updated customer data within company systems.
Sportscene (TFG) — Store Assistant
Jun 2023 – Apr 2024
  • Assisted customers with product selection and account applications.
  • Processed transactions and maintained operational accuracy.
  • Supported sales and customer service objectives.
UDM International — Call Centre Agent
Oct 2022 – Apr 2023
  • Managed customer enquiries and sales interactions.
  • Maintained customer records and service quality standards.
  • Resolved customer concerns professionally.
Rockets Express — Store Manager
Jun 2019 – Jul 2022
  • Managed daily operations, administration, and staff supervision.
  • Processed invoices and maintained operational records.
  • Managed customer service, complaints, and supplier relationships.
  • Monitored budgets and operational performance.

Education

MANCOSA — BCom in Information and Technology Management
Jul 2025 – Present
City Varsity — Diploma in Film and Television Production Techniques
Feb 2018 – Dec 2018
Randpark High School — Matric
2017
Relevant Coursework
  • Fundamentals of Computer Programming
  • Advanced Programming Concepts
  • Analytical Techniques
  • Business Management
  • Financial Reporting & Analysis
Certifications
  • DataCamp — Introduction to Excel (2026)
  • DataCamp — Introduction to Data Security (2026)

Projects

  • South African Hip Hop Awards (2022)
  • Freelance Customer Success Agent (Feb 2026 – Present)

Projects & Technical Knowledge

Information & Technology Management
  • Database Fundamentals
  • Data Security Principles
  • Business Information Systems
  • Data Validation & Quality Management
Programming
  • Java
  • JavaScript
  • Basic Software Development Concepts
  • Problem Solving & Logic Development

References available upon request.